1. The value of nothing

    By Kevin Mangan on October 13, 2009

    Photo of hand holding an empty traySomeone sent me over a copy of an email they received at work. "Hey guys! We're having a Values Week. Everyone pulling together. A shared goal. A common focus. The 'XXX way of doing things’. Caring and sharing - it's one of our corporate values. Like making a round of teas and coffees for people in your team, without being asked. And if you are brewing up, don’t forget to take your new ‘Team Tray’ to the kitchen with you!"

    I ask myself, after throwing up, if this is a corporate value, why are they having to promote it with values-branded trays?

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  2. Paying lip-service to chewing gum

    By Kevin Mangan on September 16, 2009

    Man blowing a large bubblegum bubbleI caught a recent episode of CSI. Have you noticed that the word 'hello' in US drama has been replaced by 'hey'? Check yourself in the mirror and compare the mouth movements for hello and hey. With hey, you just part the lips slightly - one syllable. In comparison, it makes saying 'hello' look like chewing gum - comparatively hard work - while 'hey' is cool.  But if we all do it, how cool is that?

    This interests me because what we say to people is our personal marketing tool - the words we use, how we tell them. But all around me I'm watching the simple traditional communication skills that I've always taken for granted, fast being eroded. Are we just getting lazy or am I just not getting it?

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  3. Ceilings and flaws

    By Kevin Mangan on August 20, 2009

    I was talking to a friend at the weekend who is a devotee of hip-hop. She spends around 10 hours a week working on the demanding dance routines in a south London group. By her own admission it doesn't come easily to her and she is frustrated by those novices who just seem to have a natural flair but can't hack the discipline. "What makes the difference?" I asked and she says "An inspirational leader who knows what buttons to press and when to press them."

    I was left considering the managers I know who only think in zips.

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  4. A March moment in management

    By Kevin Mangan on July 23, 2009

    The Mad Hatter and the March Hare illustration by TennielIt's a feature of many of our great public sector institutions that highly skilled people working at the sharp-end are undermined by well-meaning but unsighted management decisions.

    I was reading the Guardian's recent special feature on Social Enterprise which tells the success stories of a number of social entrepreneurs, who frustrated with the bureaucracy and waste they experienced in the NHS and other public sector bodies, decided they could better deliver the service themselves as a not-for-profit provider.

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  5. Van Gogh's ear for music

    By Kevin Mangan on January 22, 2009

    Van Gogh Self-portrait with bandaged earOrson Welles, once referred to Donny Osmond as having 'Van Gogh's ear for music'.

    He could easily have been talking about the majority of large corporations that believe they're truly listening to their employees. They go through the motions (unfortunate phrase that) and pay lip service to the results.

    Perhaps they should take the same approach to employees that Tesco applies to its customers: insight.

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  6. Asleep at the Wheel

    By Kevin Mangan on December 3, 2008

    Photo - man with tomatoes in front of his eyesThe CEOs of the three US car giants, Chrysler, Ford and GM, have bowed to criticism and travelled to the latest US government summit in hybrid green cars provided by their own companies. This is in contrast to the flak they attracted when previously they used their gas-hungry executive jets to go and appeal for bail-out funds.

    It was a perfect example of the blinkered behaviour that's led their companies to the brink of disaster.

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  7. The Ship of Fools meets the Perfect Storm

    By Kevin Mangan on November 21, 2008

    'If it sounds too good to be true, then it probably is.' We most often hear this from consumer gurus and usually after we've already done the deed. So, now that it's official - we're in recession, why did we suspend so much of our natural healthy caution and cast our commonsense to the wind? Because, simply, we thought, 'I'm worth it'.

    When CEOs and their teams create the next big thing, it's no surprise that few visions live beyond the incredulity of managers and employees. Why? Because their work experience tells them that they're not worth it - they were't involved in the plan, the dream.

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  8. I mythed my way to Avalon

    By Kevin Mangan on October 27, 2008

    The police themselves are the victims of popular myths played out in the full glare of the media. Jean Charles de Menezes was shot, not by a police marksman but by our collective belief in intelligence as fact. Tony Blair and George W. also made the same assumptions over WMD in Iraq.

    Self-deception is a most powerful ally in the business of change.

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  9. At the sharp end of a blunt instrument

    By Kevin Mangan on September 26, 2008

    Ever found yourself having to present something positively that was not of your making and flies in the face of your own better judgement? Politicians seem to do this all the time to remain on message or toady their way to a better portfolio. But managers, generally, aren't too well equipped to pull it off.

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  10. "Because I can," said the dog

    By Kevin Mangan on September 18, 2008

    I guess that most animals, if they could speak, would be this direct – especially when quizzed about their hygiene habits. Led by their instincts, appetites and fears, they don’t let reason, conscience or advertisers get in the way.

    Then Pavlov comes along to prove that a dog can be conditioned to respond to stimulus in certain ways, destroying our belief in the supremacy of nature. And advertisers lick their lips (unlike the dog in question). Their job is to get us to change our habits – or not – depending on the brief.

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